Onboarding Process - IT Department
This article outlines the IT Department's onboarding process for new hires.
- All changes are initiated in Dayforce.
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Dayforce sends changes to Active Directory where user accounts are created, disabled, or updated.
- Active Directory sends changes to Freshservice to automatically initiate onboarding requests.
- Onboarding requests are emailed to the Reporting Manager listed in Dayforce.
- Tickets are generated once the Reporting Manager completes the onboarding request.
- Onboarding Ticket Service Level Agreements (SLAs):
- First Response within 24 business hours
- Resolution within 72 business hours
IT Process
- IT will receive the following tickets for onboarding:
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Application Access - IT Field Technician
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Software License - IT Field Technician
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PowerBI, MS Project, Power Automate, and Intune Licenses - IT Field Technician
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Splashtop - IT Field Technician
- Once the account is created, send the user instructions for logging into Splashtop
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Business Email - IT Field Technician
- Once the license is assigned, send the user and/or manager the First-Time Login Instructions
- Hardware Order - IT Support Manager
- Once hardware has been ordered, the ticket will be reassigned to the IT Field Technician for installation
IT Team Member Onboarding Process
This section is for onboarding IT team members for IT-specific application access.