Pearl AI
This article provides an overview for contacting Pearl AI support.
Contacting Pearl AI Support
- To contact Pearl AI support, log into Pearl Second Opinion.
- In the upper right corner, you will find a question mark that will take you to the Help Center.
- In the Help Center, select Request Support.
- Here you have two options:
- Technical Support: Any issues or problems you may have.
- Feature Request: Any type of improvements you would recommend to Pearl.
- Fill out the form to submit your request.
Examples of information needed in Pearl support tickets
- An image or patient is missing in Second Opinion
- Organization Name
- Office Name
- Patient Name
- Study Date
- Type of images that are missing (Pano, Periapical, etc.)
- Contact info for person to work with in the office
- IT contact
- Experiencing a delay in uploading the images
- Organization Name
- Office Name
- Patient Name
- Study Date
- How long do the image take to appear?
- Contact info for person to work with in the office
- IT contact
- No detections at all
- Organization Name
- Office Name
- 3 image examples
- Contact info for person to work with in the office
- IT contact
- Login issues
- What is the username and email of the person having issues?
- Can they access the software?
- If they can, what office do they see, what office should they see?
- Image quality
- Example image from their Image Software for all image types (PA, BW, PANO)