Assigning Ticket Categories
Ticket categories help us measure the volume and types of requests and issues we receive. Below is a list of our ticket categories. Click here to view an Excel version of this list: Freshservice Ticket Categories.xlsx
Category
Sub Categories
Issue
Outage
New Install
Replacement
Upgrade
Project
Employee Changes
Support
Other
Issue
Hardware
Hardware
Hardware
Hardware
Hardware
Hardware
Onboarding
Software
Hardware
Outage
Imaging
Imaging
Imaging
Imaging
Imaging
Imaging
Offboarding
PMS
Imaging
New Install
Software
Software
Software
Software
Software
Software
Access Change
Website Hosting
Software
Replacement
PMS
PMS
PMS
PMS
PMS
PMS
Password Reset
Email
PMS
Upgrade
Network
Network
Network
Network
Network
Network
Network
Project
Other
Other
Other
Other
Other
Other
Other
Employee Changes
Support
Other
Sub-Category
Item Categories
Hardware
Imaging
Software
PMS
Network
Access Change
Support > Software
Support > PMS
Website Hosting
Email
Hardware
Backup Device (BDR)
Braid
Adit
Dentrix - On Premise
ISP
Email Account
Axle
Open Dental
DNS
New domain
Imaging
Check Scanner
Carestream
Adobe Reader
Dentrix Ascend
Firewall
Distribution List
Flex
Purchase Domain
New account
Software
Credit Card Machine
Dentrix Ascend Imaging
Adobe Pro
Eaglesoft
Wireless Access Point
FreshService
NexHealth
PMS
Desktop PC
Dexis
Adobe Sign
Open Dental
Switch
Microsoft Office (Word/Excel/Outlook/ETC)
Network
Desktop Scanner
Eaglesoft Imaging
Axle
Ortho 2 Edge
Website
Microsoft Teams
Access Change
Docking Station
ImageXL
Bluenote Messenger
PracticeWorks
Security
SharePoint
Support > Software
Firewall
Intra Oral Camera
Cato VPN Client
Softdent
Other
Splashtop
Support > PMS
Keyboard / Mouse
iTero
Cato EPP Client
Tab32
Windows Login
Website Hosting
Laptop
Kodak
DentalXChange (Fast Attach)
XLDent
Other
Email
Mac
NNT
eRX Software
Other
Microphone
Panoramic
Flex
Monitor
Patterson Imaging
FreshService
Phone
Romexis
Google Chrome
Printer
Sidexis 4
iCIMS
Router
Sidexis XG
MacOS
Server
SOTA
Microsoft Edge
Switch
Tab32 Imaging
Microsoft Office (Word/Excel/Outlook/ETC)
Synology
X-Ray Sensors
Microsoft Teams
TV
XDR
Mosyle
UPS
XVWeb
NexHealth
USB Extender / Hub
Other
PowerBI
Webcam
Printer
Wireless Access Point
PrinterLogic
iMac
SharePoint
iPad
Splashtop
Other
Vyne Dental
Weave
Wrike
Yapi
Windows 10
Windows 11
Windows Server 2022 (Azure)
Windows Server 2016
Windows Server 2012
Other