Splashtop User Instructions
Splashtop is a remote access tool that will allow you to remote into Lightwave computers from anywhere.
There are two requirements:
- Submit an IT ticket requesting a Splashtop account
- Submit ticket at help.lightwavedental.com/
- After IT creates your account, install the Splashtop Business app on your computer.
Accept Splashtop Invite
You will receive an email invite inviting you to access Splashtop. Accept the invite.
Install the Splashtop for Business app
Download the Splashtop for Business app from your email invite or from this link: Splashtop Remote Access Downloads
Select an install option from the Business App section
Log into the Splashtop Business app
At the login page select Single Sign-On Login
Enter your Lightwave or Practice email address.
A separate webpage will appear asking you to sign into Microsoft. Use your email login.
How to Use Splashtop
When you are logged in, you will see the computers to which you have access. Double click the desired computer and you will be prompted for login credentials.
At this login prompt, log in as if you were physically sitting in front of the computer you are connecting to. Not the full email address but only your username and password.
Example: My full email address is abradford@lightwavedental.com. This makes my username “abradford”.
Check off “save credentials” so you don’t need to log in every time.
After logging in, you will be either taken to the target desktop or you will see the Windows login screen for the target computer.
If you are taken to the windows login screen, log in as if you were physically sitting in front of the computer (same as the blue login box from earlier).