IT Hardware Ordering

This document outlines the IT hardware ordering and approval process. IT hardware includes any non-clinical technology equipment such as computers, servers, monitors, printers, scanners, keyboards, etc. for business use.

Click here for Clinical Hardware CapEx Orders.

IT hardware may be ordered through the IT help desk for the following situations:

New hires
IT hardware replacements
IT hardware upgrades

CapEx Hardware Approval Process

IT hardware orders over certain amounts require additional approval.

Single item $1,000 or over
Multiple items totaling $2,500 or over

Orders that meet these criteria require approval from the following individuals:

Requestor's manager
RDO or next-level manager
VP or Executive

New Hire Hardware Orders

Navigate to help.lightwavedental.com
Select Request Service
Select Hardware Request from the menu on the left to view all available hardware in the service catalog
Select the hardware to be ordered, complete the information requested on the form, and submit your request
Your request will be routed to your manager for approval
1. Additional approval may be required (see CapEx approval process above)
Once approved, your request will be routed to the IT team for processing
IT will communicate the status of your hardware order through the service request ticket, and you will receive email notifications

IT Hardware Replacements and Upgrades

Navigate to help.lightwavedental.com
Click Submit an Issue to report an issue or request to have your hardware assessed by IT
The technician servicing your ticket will advise whether a replacement or upgrade is needed
If a replacement or upgrade is needed, navigate to help.lightwavedental.com
Select Request Service
Select Hardware Request from the menu on the left to view all available hardware in the service catalog
Select the hardware to be ordered, complete the information requested on the form, and submit your request
Your request will be routed to your manager for approval
1. Additional approval may be required (see CapEx approval process above)
Once approved, your request will be routed to the IT team for processing
IT will communicate the status of your hardware order through the service request ticket, and you will receive email notifications