Adding a new system to Alerts in FreshService

Freshservice Alerts can be used for many things. Â The simplest is the one described below. Â Email ingestion. Â You can think of the FreshService Alerts window as a running event log of all alerts and issues reported from our various systems.

To Create a New Alert

Go to Help.lightwavedental.com and login with your credentials.
Navigate to Admin(1) - IT Services(2) - Monitoring Rules(3)
Next click "Add Monitoring Tool"
Select "Email" from the options
Give the tool a proper name(1) and copy the email address (2)Â to be used in the system you are setting up alerts from
Paste the email address in application you wish alerts to be sent from and click save. Â Below example is EasyDmarc Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â .
Click Save in Fresh Service and you should be all set.Â
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Notes: Depending on the system you can trigger an alert to test the email integration. Â If not you may just have to sit back and wait for an event to happen.